Return and Refund Policy

Section 1 - Return and Refund Details:

We have a 30-day return / refund policy, which means you have 30 days after receiving your item(s) to request a return.

To be eligible for a return, item(s) in unused and resellable condition, and the item (s) must be in the original packaging or equivalent packaging with all tags, literature and components present.

All refunds are subject to a 15% restocking fee of the original purchase price and can not be waived. Original shipping charges are non-refundable and will not be included in any refund amount issued.

A pre-paid return label can be requested should the customer elect to have their refund submitted in the form of store credit.

We cannot accept returns on: Gift cards, Clearance Items, Items denoted as special order, items that were used or attempted to be installed (which were received correctly as requested by the customer), Items that do not have the original packaging or equivalent packaging and or Items that are discontinued by the manufacturer.

Section 2 - How to Begin a Return:

To start a return, please email us at support@ironridgeoffroad.com. Please include your order number and item(s) you wish to return, the reason for the return, and photos depicting the condition of the item(s) as well. Follow the instructions and select the items you want to return. Once your request is approved, you will get a confirmation email with shipping guidelines.

If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Approved returns will be subject to a restocking fee of 15% of the purchase price, depending on the product, manufacturer, and supplier return policies. Restocking fees help offset costs associated with payment processing, warehouse handling, inspection and repackaging, manufacturer-imposed return charges, and other administrative expenses incurred during the return process. Original shipping charges are non-refundable and will not be included in any refund amount issued.

If it is determined that the reason for the customers return is (I no longer need this item, I ordered the incorrect item, This item doesn’t suit me, This item arrived too late) the customer will be responsible for any costs incurred with returning the item to our facility, this includes but is not limited to (return shipping fee's, duties and taxes (if applicable) or fee's arising from damage or loss of your return shipment.

If it is determined that the reason for the customers return is (This item looks different compared to the image on your site, My item was damaged on arrival, My item has been lost by the carrier) Iron Ridge Offroad will on a case-by-case basis either provide a return label at no cost or request the customer field destroy the item and provide evidence of such destruction in manner applicable to state regulations.

If it is determined that the reason for the customers return is (This item has poor quality or is faulty) Iron Ridge Offroad will contact the manufacturer on behalf of the customer to resolve the issue either by advising a technical or process related fix, replacing the item or refunding the product cost. It is the duty of the customer to keep possession of the item throughout the support process until advised by Iron Ridge Offroad on a resolution.

Returns for the reason (Other) we will review these returns on a case-by-case basis and we will decide which return reason applies to your situation. We may contact you via email with additional questions about the return prior to deciding and we request you provide all additional details requested so we can properly process your return request.

Section 3 - Item (S) Received Incorrectly:

If you have received a shipment from Iron Ridge Offroad and you believe the item(s) delivered are not what you ordered please reach out to a member of our support team within 7 business days of the delivery date via email at support@ironridgeoffroad.com.

Please be sure to take detailed photos of exactly how you received the item (s). Our support team will request photos of the item (s) you believe to be incorrect along with the exterior boxes you received the shipment in and any packaging associated with the shipment. Please do not discard any packaging until you speak with a member of our support team! Do not under any circumstances install or attempt to install any item which may have been delivered incorrectly, installing any items which may have been delivered incorrectly is equivalent to accepting the delivered item and can inhibit your ability to return the item. It will be the sole responsibility of the consumer to return any incorrectly received goods to the retailer (via prepaid return label provided by Iron Ridge Offroad).

Section 4 - Defective Item (S):

If you believe you have received an item (s) from Iron Ridge Offroad that is not working or is not working properly, please reach out to a member of our support team within 30 business days of the delivery date via email at support@ironridgeoffroad.com. Our customer service representatives can resolve most technical issues with a few quick emails or a brief phone call.

Please do not submit any RMA requests for item (s) which you believe to be defective without first speaking to a member of our support team. Should our customer support team not be able to troubleshoot your issue and the manufacturer deems your product requires further investigation our team will open the RMA on your behalf and provide you with the paperwork to return the item and issue a replacement under the manufacturers policies! For more information on product warranties please see our policies page here.

Section 5 - Damages and Issues:

If you believe you have received an item(s) from Iron Ridge Offroad that is damaged, please reach out to a member of our support team via email at support@ironridgeoffroad.com within 7 business days of the delivery date for FedEx, UPS, DHL or USPS shipments and within 24 hours for Pilot Freight, T-Force Freight or any other shipments sent via Freight Carriers. Our customer service team will begin by starting a claim with the carrier and issuing a replacement under the shipping carrier policies! Failure to reach out to Iron Ridge Offroad within the outlined timeframe will negatively impact our ability to resolve claims of this nature.

Please be sure to take detailed photos of exactly how you received the item(s). Our support team will request photos of the damaged item(s) in question along with the exterior boxes you received the shipment in and any packaging associated with the shipment. Please do not discard any packaging until you speak with a member of our support team! Do not under any circumstances install or attempt to install an item which you believe to be damaged, installing any damaged items is tantamount to accepting the damaged item as-is and will cause your claim to be denied by the shipping carrier.

Section 6 - Exceptions / Non-Returnable Items:

We cannot accept returns on: Gift cards, Clearance Items, Items denoted as special order, items that were used or attempted to be installed (which were received correctly as requested by the customer), Items that do not have the original packaging or equivalent packaging and or Items that are discontinued by the manufacturer.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item

Section 7 - Exchanges:

We do not allow exchanges, a return request for the incorrect item must be submitted and you can select to have a refund issued to store credit or to your payment method.

Section 8 - Refunds:

Once we receive and inspect your return shipment, we will notify you via an automated email. We will also inform you about the approval or rejection of your refund request. If approved, we will process the refund request within 7-10 working days after approval. If your return request was approved under the reason code (I no longer need this item, I ordered the incorrect item, This item doesn’t suit me, This item arrived too late) your refund will be for the net product total. For reason codes outside of the these previously listed options shipping refunds will be assessed on a case by case basis based on the context of the issue at hand.

Section 9 - Return Requirements

Iron Ridge Offroad will not be responsible for any loss, damage or any other acts of god that occur during the transit of a return unless a Prepaid Return Label was provided by Iron Ridge Offroad. Iron Ridge Offroad recommends that all customers ship their returns to us signature required and with insurance for the total purchase price of said item.

Section 10 - Third Party Charges, Installation Costs or Labor Expenses:

Iron Ridge Offroad will not be responsible for any charges incurred by the customer in relation to installation or use of the item (s) purchased and or provided by the company. This includes, but it is not limited to; labor expenses, damage claims, service fee's, warranty policies or other related expenses which arose from the use or installation of an item purchased by the company.

Section 11 - European Union 14 Day Cooling Off Period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.